Delivery times and costs
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Cost of Delivery is outlined with each listed item, should you have any queries please do not hesitate to contact us.
We offer UK shipping Only
Orders over £50 qualify for free shipping.
Warranty and complaints
Resolving your complaint
We will try to acknowledge, respond to, and resolve your complaint within 3 business days after we received it. We will send you a written acknowledgement including:
- A timescale for when we will correspond further, if necessary, which we hope to be within 4 weeks, but will be no more than 8 weeks from the receipt of your complaint.
- The name and contact details of the person handling your complaint.
- A copy of our Customer Complaints Procedure.
- If the complaint is settled within 3 working days, we will include a summary resolution communication which outlines the ombudsman details.
In the unlikely event that our investigations require longer than 8 weeks to complete, we will write to you to explain why we are not yet able to respond to your complaint and indicate when we will make further contact.
Once we complete our investigations we will write to you with our response, which will be either a final response or an offer letter. This will depend on the circumstances of your complaint.
An Offer Letter is where we consider you to be entitled to some redress and believe that we have fully addressed your complaint. We will then forward the agreed redress in a final response letter.
A Final Response is where we believe we have fully addressed your complaint.
We will consider a complaint closed when:
We have sent you a final response.
You have indicated in writing that you accept our offer or response.
You fail to respond to our correspondence within 8 weeks from the date of our written response.
The Financial Ombudsman Service
You have the right to refer your complaint to the Financial Ombudsman Service if we have replied or not. The Financial Ombudsman Service will require our consent to investigate the matter if we have not had chance to put things right or we have not sent you our final response letter within 8 weeks of receipt of your complaint.
If you decide to refer your complaint to the Financial Ombudsman Service, you must do so within 6 months of the date we send you our final response. After this time, the Ombudsman may refuse to consider the matter.
To avoid any confusion, while dealing with your complaint we will inform you if you have the option to refer your complaint to the Financial Ombudsman Service. If the service is available to you, we will provide you with details on how to use the service they provide.
The Ombudsman offers an independent, impartial service which is free to use. If you are dissatisfied with our final response or any time after we have received your complaint, you can refer the matter to the Financial Ombudsman Service.
The contact details for the Financial Ombudsman Service are:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Tel: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
www.financial-ombudsman.org.uk.
Payment methods
Payments by stripe via website please